Shipping & Returns
Deliveries by "Aux Belles Laines" of Lang Yarns, Anny Blatt and Bouton d'Or
Our shipping costs are based on the weight and number of boxes as well as their destination. Should the price of shipping on the day of departure be billed to us at a lower rate we will refund you the difference.
Eventual delays do not entitle the buyer to claim damages and interest. We deliver to the address as indicated on the order form by the buyer, even if it is different than the billing address. The information furnished by the buyer at the time of the order is binding: in case of error in the address of the destination "AUX BELLES LAINES" will not be held liable in case of the impossibility to deliver the goods. Our deliveries in Europe are handled by "La Poste". The simple fact of not claiming the package at the post office or refusing delivery is NOT considered as exercising the right to cancel an order.
In case of a litigation at the time of delivery the buyer must immediately indicate his remarks to the transporter on the delivery form at the moment of delivery and the claim must be declared within 48 hours to "AUX BELLES LAINES".
The order is qualified as binding 24 hours after reception of the confirmation of the order and can not be cancelled. It's acceptance can not be in doubt.
In compliance with the law, the buyer has 7 DAYS from the reception date of the merchandise to return at his own cost to us the merchandise in perfect condition and in it's original packaging. He will be reimbursed the value of the merchandise within 30 days, pending payment clearaince of the original order. No return will be accepted postage due. The consumer can choose an exchange instead of a refund if he wishes.